Frequently Asked Questions
How secure and safe is it to have hire an internationally-based virtual scribe from MVS?
At MVS we have taken all necessary steps to make sure our contracted staff are safe and secure to hire as virtual scribes. You can read this link to give you further information about the safety and security of our service, https://bit.ly/3d3Xzr1
If I hire a medical scribe from MVS, can I also utilize the service for back-office tasks?
If you use our service, you are getting a 2-in-1 remote professional and efficient Medical Scribe and Virtual Assistant (VA); scribes can also assist with back-office services and other virtual assistant tasks.
Can they work in real-time doing transcription?
Yes, our MVS scribe gets to work immediately without any delay and notates the important data in real-time to your EMR or EHR by listening and observing your interactions with your patients.
Are your Scribes HIPAA compliant?
Yes, all MVS scribes are HIPAA trained and certified. We guarantee 100% data privacy and confidentiality throughout patient and physician encounters.
Do you do background checks for your medical scribes?
Yes, an extensive screening process before employment with MVS is done. All staff have clearance from the National Bureau of Investigation (FBI counterpart in the Philippines).
My network does not allow me to use international scribes and/or my EHR/EMR does not allow me to give access to any scribe; what can we do?
Yes, you may hire our scribes to shadow you in the examination room, transcribe your visit in the exact order of your EMR/EHR format, and provide you the transcription. However, you may have to have someone with access to your EHR/EMR copy and paste the content into your patient’s file. This may take just a few minutes per day of your or your medical assistant’s time
Second you may use platforms such as Splashtop.com, which allows you and your VA share the same screen, while the VA is shadowing in your room, he/she will be transcribing LIVE into your computer. Typically, It’s like this service as it allows your full supervision of all of the activities.
What are the benefits that I can get if I hire a medical scribe from MVS?
This saves you 19 minutes of your time for documentation per patient, increasing your productivity by 25% in your daily medical routine. Having said that, you will be able to concentrate more on your patients; this can potentially increase patient satisfaction.
How much will I need to pay for the service of your scribes?
We have a fixed hourly fee of $ 8/hour only.
Is there any hidden cost?
Our services are completely transparent and have no hidden charges.
Is there any start-up cost?
There are no start-up costs, you are actually saving if you hire our scribes, since you don’t need additional expenses for office space, computers, and other facilities that translate to expenses.
What do I need to prepare to start hosting?
All you need is a tablet or a laptop and an internet connection and you are ready to start.
What are my obligations if I hire your scribes?
There is no long term obligation when you use our service, nevertheless, we recommend for you to work with your MVS scribe for at least 20 hours per week, to be able to experience the full service that MVS scribes can provide you.
Aside from Medical Scribes, do you also have virtual assistants for other specific office functions?
Yes, we can also provide you with receptionists, administrative assistants, sales and marketing assistants. Our virtual assistants can be trained to dedicate their time and efforts to the specific needs of your work and industry.
