Frequently Asked Questions
At MVS we take all the necessary steps to make sure our contracted staff are safe and secure to hire as virtual scribes. You can read this link to give you further information about the safety and security of our service, https://bit.ly/3d3Xzr1. In addition, we ensure HIPAA compliance and various other protective screening measures.
If you use our service, you are getting a 2-in-1 remote professional and efficient Medical Scribe and Virtual Assistant (VA); scribes can also assist with back-office services and other virtual assistant tasks.
Yes, our MVS scribe gets to work immediately without any delay and notates the important data in real-time to your EMR or EHR by listening and observing your interactions with your patients.
Yes, all MVS scribes are HIPAA trained and certified. We guarantee 100% data privacy and confidentiality throughout patient and physician encounters.
Yes, an extensive screening process before hiring with MVS is done. All staff have clearance from the National Bureau of Investigation (FBI counterpart in the Philippines). As part of our requirements to work online, scribes are mandated to register their computer with the Philippine National Public Key Infrastructure (PNPKI). They are then required to obtain a digital certificate by the Department of Information and Communications Technology (DICT). The purpose of this is to allow users of public networks like the Internet to exchange private data securely.
At MVS we prioritize the security of our clients. As previously stated, our scribes are all HIPAA certified. MVS maintains HIPAA compliance through HIPAAMATE.COM. We use highly secure Perimeter81.com, a "Zero trust network Access" as our secure VPN/Firewall network, ensuring that our network is cybersecure and virus-free. MVS Services (Keedon, LLC) maintains cyber security coverage and professional liability coverage.
Having a virtual scribe with MVS will save you 19 minutes of time for documentation per patient, increasing productivity by 25% in your daily medical routine. This in turn will allow you to concentrate more effectively on your patients, which can potentially increase patient satisfaction.
We have a fixed hourly fee of $10/hour only.
There are no start-up costs, and you would in fact save, not only time, but money, with MVS scribes, (since you won't have additional expenses for office space, computers, and other office resources needed by an in-person scribe).
All you need is a tablet or a laptop and an internet connection and you are ready to start.
There is no long term obligation when you use our service, nevertheless, we recommend you work with your MVS scribe for at least 20 hours per week, to be able to experience the full benefits and service that MVS scribes can provide you.
Yes, we can also provide you with receptionists, administrative assistants, sales and marketing assistants. Our virtual assistants can be trained to dedicate their time and efforts to the specific needs of your work and industry.
To demonstrate the efficiency and effectiveness of our service, we provide the first 40 hours of scribe/virtual assistant orientation free of charge to our new clients. After the 40 hours we start our customary standard fee, as mentioned above.